Returns Policy

 

60-Day Return Policy

Customer Satisfaction Guaranteed with Every Purchase at Australian Gear. We happily offer returns for 60 days from the date of purchase.

How do I return my order?

    • Please lodge your return via our Returns Portal here.
    • You'll need to enter your number and email address
    • Select which item/s you wish to return
    • Choose between a refund to the original payment method, online-store credit for the full product value, or exchange for the same item in a different size
    • Simply follow the prompts for return provided immediately after return lodgement completion
    • Include your packing slip so our returns department can identify the order, and package your goods to ensure no damage to the product while in transit to us

    What we offer:

    • Refund to original payment method: This incurs an AUD $10 restocking and handling fee. All refunds are less the original and return delivery fees. Postage costs are not refundable
    • Refund to online-store credit for full product value: All store credits are valid for 3 years from the date of issue. Choose this option for an exchange to a different item (change of colour, style, etc.).
    • Exchange for the same item, different size: Choose this option for an exchange of size only.

    Return Conditions:

    • Items must be returned in original condition with all swing tags and care labels still attached. Do NOT fold any hat for return
    • Include your packing slip so our returns department can identify the order, and package your goods to ensure no damage to the product while in transit to us
    • Items must be unworn, unused, no stains, excess hair or makeup marks
    • Returns must be initiated within 60 days of purchase date
    • Orders valued at AUD $500 and over, an online store credit will be issued, which remains valid for up to 36 months.

    Exchanges:

    To ensure a more efficient process, we no longer offer traditional exchanges. If you need a different size: please opt for the return option 'exchange for same item' and advise us which size you require. Alternatively, please opt for the option 'refund to store-credit' if you wish to exchange to a different item (colour or style).

    For your protection, we recommend using a trackable shipping method, as we cannot refund lost, stolen, or damaged packages in transit.


    Items Not Eligible for Processing

    The following items will not be processed for returns:

    • Products with removed tags or that have been worn or washed.
    • Products with packaging damaged to the extent that it renders the product unsaleable.
    • Sale or clearance items (eligible for store credit only)
    • Custom-made products. 

    Please see our FAQs page for more information on returns.